{"id":8122,"date":"2024-12-02T10:20:45","date_gmt":"2024-12-02T10:20:45","guid":{"rendered":"https:\/\/gabrielreis.pt\/consumer-disputes\/"},"modified":"2024-12-02T10:29:31","modified_gmt":"2024-12-02T10:29:31","slug":"consumer-disputes","status":"publish","type":"page","link":"https:\/\/gabrielreis.pt\/en\/consumer-disputes\/","title":{"rendered":"Consumer disputes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8122\" class=\"elementor elementor-8122 elementor-8119\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b82e7a0 e-flex e-con-boxed e-con e-parent\" data-id=\"5b82e7a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df6c25 elementor-widget elementor-widget-heading\" data-id=\"df6c25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General information on Alternative Dispute Resolution for Consumers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d31b0fc elementor-widget elementor-widget-text-editor\" data-id=\"3d31b0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alternative Dispute Resolution (RAL) covers mediation, conciliation and arbitration. RAL entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and must be registered on the list of RAL entities provided for in Law 144\/2015.<\/p>\n<p>Published on September 8, Law 144\/2015 approved the new legal framework for alternative (out-of-court) resolution mechanisms for consumer disputes, creating the Consumer Arbitration Network in Portugal and establishing a duty to inform companies that supply goods or services of the existence of existing Alternative Dispute Resolution Centers applicable to the sector in which the companies operate.<\/p>\n<p>Consumers should always contact the supplier of the goods or the service provider first to try to resolve the problem.<\/p>\n<p><strong><br>Resolution of Consumer Disputes<\/strong><br>In the event of a dispute, the consumer can turn to the National Center for Information and Arbitration of Consumer Disputes (CNIACC).<\/p>\n<p>Website: <a href=\"https:\/\/www.cniacc.pt\/\">www.cniacc.pt<\/a><br>Email: cniacc@fd.unl.pt<\/p>\n<p>More information on the <a href=\"https:\/\/www.consumidor.gov.pt\/\">Consumer Portal<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General information on Alternative Dispute Resolution for Consumers Alternative Dispute Resolution (RAL) covers mediation, conciliation and arbitration. RAL entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and must be registered on the list of RAL entities provided for in Law 144\/2015. Published on September 8, Law 144\/2015 approved the new [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8122","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/pages\/8122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/comments?post=8122"}],"version-history":[{"count":5,"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/pages\/8122\/revisions"}],"predecessor-version":[{"id":8146,"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/pages\/8122\/revisions\/8146"}],"wp:attachment":[{"href":"https:\/\/gabrielreis.pt\/en\/wp-json\/wp\/v2\/media?parent=8122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}